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  • All Submissions are returned within the UK Via Royal Mail Next Day Special or Fedex Next Day, This is charged to the customer at a cost of £8-£14 depending on the weight and level of insurance required. *** PLEASE NOTE *** Once we have shipped your items back to you and provided you with the shipping tracking number, your contract the lies with either Royal Mail or Fedex, so please contact them for any delivery enquiries you may have. The Sub Center accepts no responsibility for loss or damages caused by the 3rd parties while in shipping back to you and it is your responsibility (the customer) to pay for adiquit insurance on your return parcel.

  • If the parcels are too heavy for Royal Mail Services then shipping will be with Fedex Next Day Services, which is £10, However The cost of insurance is chargable to the customer at a rate of 1% of total insured value.

  • The Sub Center can Not be held responsible for late deliveries via either Royal Mail or Fedex, If the items do not arrive next day, we will not chase to claim a refund.

  • Return Shipping Outside the UK - Providing that you have disclosed your cards as a "Temporary Export" when Shipping to The Sub Center, We Can return Via Fedex International Priority, this is usually around £30-£40 per shipment, plus any insurance that you may require which is chargable to the customer at a rate of 1% of declared value. (Please note that upon return you may be liable for customs handling charges which usually equates to around £21)


  • Return postage costs must be covered by the customer

  • Please use the contact page if you need to make a return


  • Damaged items can be returned within 14 days of the delivery date to be attended to.

  • If your item arrives damaged please take a photograph and send it to us immediately, replacement CANNOT be given on damaged items which have been fail to meet this criteria.

  • Please note that whilst we do everything we can to provide the most efficient and best service on the market, should you item arrive to us in a different condition to which you shipped it,

  • The Sub Center can not be held liable for differences in grade expectations, nor do we notifiy you of minor damage on collectables, we do however contact you should a collectable arrive with sustainable damage to allow you to make a descision as to whether you would like to continue with your grading.

  • Cosmetically damaged items can be returned under the unwanted items clause. Cosmetic damage is defined as but not limited to small dents or tears in the cellophane/small dents in tins

  • Postage costs on damaged items will be paid by us at the original postage cost


If you wish to cancel an order please use the contact us page and supply your order number. If the order has already been despatched please note that we are unable to cancel your submission or amend it.


Here at The Sub Center we will work from either a Printed Order or Submission form for your submission. Should you send the Wrong level service form, we accept no responsibility for this as this is down to you (the submitter) to ensure that your paperwork is correct when submitting to us. In the event you do submit on the wrong service level and we have processed the order this can not be undone and is down to you (the submitter) to cover the cost of the service. If the submission has not been submitted but we can not move your collectable/s to the correct desired service level, a return charge will apply should you want the collectables returned which includes packing materials, labour time and return postage.

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